Payment Options

We accept the following payment methods:
Visa
MasterCard
American Express

Areas Served

Our Three locations serve the following local areas: Ajax, Pickering, Whitby, Oshawa, Courtice, Brooklin, Bowmanville, Newcastle, Scarborough, Toronto, Markham, Vaughan, Thornhill, Newmarket, Mississauga, Oakville, Richmond Hill, Brampton and Woodbridge. (Different delivery charges may apply).

Specialty Services

We specialize in the following services: Large inventory of fresh flowers Plants European/dish gardens Contemporary and traditional arrangements High-style floral arrangements Funeral designs Mylar balloons Stuffed animals Gift cards

Contact Information

Delivery Policy

Delivery charge will vary depending on delivery area.
Orders must be received before 10:00 am in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

Orders can not be cancelled on the same day as scheduled delivery, or if already delivered.  Internet orders cancelled prior to delivery are subject to a $10.00 administration charge. 

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

No deliveries done on Sundays please call us at 1-888-REEDFLO to place an order.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

In cases where we arrive and the recipient does not answer the door, we will try the following:

• Leave on the premises (weather and location permitting) and recipient will be called
• Leave a Door tag requesting recipient call us
• 2 Delivery attempts will be made and after that the order will need to be picked up at the nearest Reed's Florists location to the recipient. 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Team

As a family-owned business,

our Team is our Family.

Owners:

Jeffrey and Philip Wilson.  Both Wilson brothers began working for Reed's in high school on the delivery truck.  They continued to work in all aspects of the flower business including design, purchasing, decor, delivery and marketing.  While working at other jobs, they decided that their true passion was the flower industry, and they purchased Reed's.  That was more than 20 years ago, and each day, you will find them in one of the stores, working alongside their staff and customers.

Inta - Inta has recently joined our Team, coming to us with a wide and varied exposure to all aspects of the floral industry.  Inta is a Designer, Teacher, Merchandiser and Customer Service Representative.  You can find Inta in all 3 of our stores, depending on the day!

Greg - Greg works with us on a part time basis, and has been with us for over 17 years, in many capacities. His forte is designing beautiful pieces that reflect the passion that he puts into his work.

Jeannette - Jeannette has been with us for over 17 years, coming to us when we took over a shop that was closing. Whenever you visit our Ajax store, she is the smiling face that will greet you and help you put your emotions into flowers.

Kathy - Kathy first came to us 19 years ago with a story about how Reed's did her wedding flowers 20 years before that!  Her loyalty and dedication to our Team has not wavered since.  She splits time between our OC and PTC stores.

Mike - The smiling face on the road, you will always find Mike behind the wheel of a Reed's van, or at your door bringing joy.

Carol - Looking after our more remote and further East deliveries, Carol has been with us for the last 10 years. Give her a wave when you see her on the road!

Pete - Another integral part is Pete, another delivery driver of ours.  You will primarily see him on weekends, making people's days bright!

Len - Len is a very experienced designer and merchandiser, having worked all over the world for many different organizations.  You will find Len at our Head Office, and he is always available for a consultation.

Doug - Doug looks after our West and and North West deliveries, from Hamilton north to Vaughan/Newmarket and everywhere in between!  

Other Staff - We have many other fanastic part time staff who work in our OC and PTC stores and we are ever thankful for their devotion and smiling faces!